I purchased the Alert1 system for my elderly father. I am Mr. Goforth's daughter. I'm first in line on the contact list. I received a call at @1:30 AM on Monday morning the 7th of August. The call came in as"Ogden Utah" there was no other identifier. There was nothing that said this call was from Alert1. I did don't pick up the call as I receive multiple phishing calls from unknown people, from random US cities. Also, to make matters worsehe caller did not leave a message. All he said was "Hello? Hello??" Then he hung up. The same thing happened to my brother who is second on the list. My Father's neighbor picked up the call and rushed over to my dad. This is not how I intended this to work. I should have been notified, upon receiving this device, that the calls to the contact persons will come from Ogden Utah (not Alert1) and the call will be identified as such! I am very disappointed.