I placed an order online on the 28th of December. The item did not arrive and I did not hear from the company, chased via email on January the 8th, no reply. It is now the 12th of January and I have placed three phone calls only to be told that the person dealing with the matter is busy and cannot come to the phone right now and will get back to me. The only explanation I have received this far is that I "placed and other while the office was closed" which is insufficient. I also asked about the email and was told "the person dealing with that is away unexpectedly." Shockingly poor customer service, no interest shown in my order, no remedial action offered. If no action is taken by the close of play on the 12th I will be cancelling the order on the 13th! Not at all happy. Will not be recommending Alex Shanks Ltd to anyone else.