Think carefully before ordering. Placed an order online on 22/12/14 for carpet cleaner and money collected from credit card that day. The item did not arrive despite 'My account' showing dispatch date 22/12/14. Emailed them, no reply, called them 6 Jan promised call back form Alex Shanks, no call back. I called again to be told the item was not ever dispatched and is not in stock. They rely on a 'supplier' and 'they do not have the item'. I would hear before end the week. No Call. Called and promised Alex senior would call 8/1. No call received. Emailed Saturday 10, no reply, called Monday 12 and again demanded refund. Refund still not yet made. Now reported to Credit Card Company as disputed item. The item is still for sale on the site! I should had read reviews in more detailing. Appalling communication, misleading info and withholding money in breach of all consumer legislation. Stay well clear or collect from shop and only pay when the goods are in your hands. Shocking. Now reported to Trading Standards too.