On the 7th January 2015 I ordered online through Alan Shanks a Karcher K4 compact pressure washer. This never arrived. I have made a number of phone calls to Alan Shanks about this purchase to see if it was ever been processed. On the first 4 or 5 occasions I was told somebody would phone me back. THIS NEVER HAPPENED UNTILL LAST WEDNESDAY when Alan Shanks called me himself. He said he would look into the matter and call me back on Thursday 26th Feb 2015. This once again never happened and I left the country that night, so have no idea if he did in fact attempt to contact me on the Friday, although I have not seen any missed calls on my mobile. All I wanted was confirmation if I had been charged for the item. If not, then it was not an issue and I would look around for another good deal before ordering again.