I give Alex Shanks one star as I eventually received my ordered goods. - About 5 weeks after ordering! So much for the 48 hr dispatch! I had to send one email and make two phone calls to find out when my goods were likely to arrive. If I had not made the calls I probably would be still waiting for them as I had not received any update from Alex Shanks! I run a cleaning company and I needed the goods for an upcoming job. I ended up ordering them from elsewhere as I couldn't rely upon Alex Shanks to deliver them on time. So now I have them twice. It's sad to see bad service. It is just as easy to run a quality reliable service as it is to run the rubbish setup that Alex Shanks seems to run. Also, I feel sad for his staff who have to field complaints and make excuses ! Very poor experience, and reading the reviews on reviews.co.uk it would seem I'm not the only one!