Disappointing Quality and Poor Customer Service Our experience with Alf the Label has been nothing short of frustrating. My wife recently purchased a Luca backpack to serve as a baby bag, only to discover it was broken upon going to the hospital for the birth of our baby. Despite reaching out to Alf the Label, their solution was far from convenient. They offered to replace the bag, but we were expected to box it up at our own cost and send it back using a prepaid label. As parents of a newborn, the impracticality of this solution cannot be overstated. We rely on the bag to carry essential items such as nappies, and being without it for at least two weeks while the replacement process unfolds is simply not feasible. Moreover, the inconvenience of having to visit the post office adds unnecessary stress, particularly when we proposed a much more reasonable alternative. We suggested they send us a new, non-faulty bag first, allowing us to return the defective one in the packaging provided. This would have been a fair solution given the bag's manufacturing defect. To add to the frustration, my wife is dealing with the emotional rollercoaster that comes with postpartum hormones. The faulty bag and the lack of accommodation from Alf the Label have caused significant distress. The bag was not inexpensive, and the subpar quality control is evident. In summary, our experience with Alf the Label has been highly disappointing. The bag, which is cheaply made in CHINA, has failed in both quality and durability. The customer service response has been equally lacking, adding to our stress during an already challenging time. I would strongly advise against purchasing from this company. Save yourself the headache and opt for a more reliable brand.