Although I tried to call the All Floors Express phone line several times and each time had to leave a message, they always returned my call quickly, which was reassuring. They also sent me samples free of charge very speedily too, so that was much appreciated and shows a professional approach. I was a little bit worried for a couple of days after we had made our order as we didn't get an immediate confirmation of the delivery date, but perhaps this can be excused because it was close to Christmas. Most impressive of all were the two chaps who delivered our order ( 1 carpet and 2 big rolls of underlay) who were some of the nicest delivery chaps I have ever met. They were very polite, helpful, attentive, not too hurried and they were really lovely. Overall an impressive service and we shall buy from All Floors Express again.