This company's locksmith attended our house a week ago as we were locked out during the evening due to the lock having completely jammed. We were told that he would be there within 30 minutes; as there was no locksmith nor contact from the firm, we rung them twice during the next hour or so to enquire where he was; each time we were told (without ANY apology) someone would update us on his time of arrival, which did not happen. He eventually rang to say he would be with us in 45mins to an hour. An hour & 10mins later he came, some TWO HOURS & 40 MINS after our original call, not the 'inside 30 mins.' we had been told. He was clearly unaware just how long we had been waiting. WHEN he came, he was polite, helpful & did a good, careful job. We accept that unexpected delays may happen but there is NO excuse for not keeping us updated OR for us not receiving any apology from the office. If they cannot deliver a product, they should not agree to do so. Having completed the job, the locksmith called his office and we paid over the phone by credit card. I was told to give my email to him & we would receive our receipt by email. No receipt has ever come despite my contacting the company to request one. I think a discount for late arrival & shoddy customer service was in order. Needless to say we will NOT be using this company again. The abrupt manner of the woman in the office; no apology for lateness nor lack of contact; no proper receipt as promised. One further thing of which potential customers should be aware: looking up locksmiths from a mobile phone on our doorstep, we were given the impression this was a local firm (plus we were given a local number to ring). It is NOT: it's a nationwide firm!