We called this company to assist with getting into our house at 6pm in the evening after being locked out. It took more than an hour for someone to arrive. We had been quoted £70 to pick the lock but as soon as the technician arrived he claimed all our locks were 'high security' locks and the cost would be between £170 and £280. After much back and forth the individual drilled out 1 lock (it took < 1 min) and we could get in the house. This cost £175 as I said I would replace the lock myself. On Amazon the same lock is £10.99 - definitely not high security as claimed! This appeared to be a local company (which it was not), they claim to be able to pick the locks (but immediately say high security when arriving and triple the price) and I feel that, although they helped us get in our house, that the fee charged and the way it was communicated were completely wrong - I feel completely scammed! Avoid at all costs and find proper local locksmiths!