I just made a reservation, called to confirm information, "Karina (I am guessing the name because her accent is so thick that I barely understood the name and whatever she was saying). I asked for someone who can speak English several times and she denied. I asked for a manager and put me on hold and a manager came up and I ran out of patience. I just cancelled my reservation because she was rude and unable to provide accurate information, and much less willing to help. Her way or no way. Very mistaken. Sorry, but NYC provides a wide variety of transportation companies. I will start my trip with the right foot and right and courteous company.