What terrible customer service from start to finish. I made an account and reservations online for my manager. The day of travel, I received two separate email confirmations with two totally different Car numbers and cell phone numbers. I reserved a LUXURY vehicle online. When the dispatcher called to confirm, she mentioned a Black Suburban, what showed up was a Toyota Black Minivan...is this what they consider LUXURY at Allstate Limo? I guess so because when I called back to reconfirm what happened, the dispatcher asked that I speak to their accounting person Natasha. She tried to make sense of all if it and seemed nice enough at first. She then continues to tell me that her notes show that a Toyota Hylander showed up, not a minivan (more or less arguing with me). I then played her the voicemail and says "What do you expect when you paid $60?". Not only are they in the business of calling MiniVans Luxury cars, but they mix up reservations day of, send old dirty mini vans and argue with their customers that their expectations of getting a what they reserved online is out of the question. I would NEVER recommend if you want reliable honest service.