Scheduled a pick-up at JFK. The driver was courteous. He checked in at the time of my arrival and waited patiently during a very extended delay (due to the plane sitting on the runway for a gate to come available PLUS a further delay due to their being only ONE BAGGAGE HANDLER). I paid for pick-up service. The driver never came into the airport to meet me or assist with my bags. Upon leaving baggage claim I had to wait an addtional 10-15 for the driver to make his way to the pick-up area. The driver arrived with no identication, no mask, no sign, no markings on the car. The vehicle was less than ideal (to say the least). Although the driver was pleasant this fell far below expectations and what is advertised on the website. I will not use this service again. For what was paid I could have chosen Lyft or Uber XL or LUX. This was not the limo, premiere private care service I was expecting.