We were picked up by your driver a little late.no big deal. He packed the car up and then sped away - which is he first issue. His driving was appalling and did not feel safe - even for NYC drivers. When we arrived at the airport he opened the tailgate from the inside and due to his awful driving one of our large Samsonite cases fell to the ground with a thump because it's very full and pretty heavy. The driver didn't even acknowledge that it had happened, appearing to try and pretend that it hadnt. When we got inside upon further inspection I could see that the zip on the case was broken. In effect he has ruined a £350 case. At the very least I would expect a refund of the journey and the $20 tip that my husband begrudgingly gave the driver. If you want to get any Goodwill from us moving forward I would expect a payment to make up for some of the damage to the case.