My plane arrived right in time. The driver was supposed to take us inside but nobody showed up. The company was supposed to monitor our flight's arrival but it seems they couldn't. After waiting for a while I was able to find him by the phone number i received with an e-mail. He picked up us outside. I had to tell which terminal we are waiting in and the address of the hotel despite i've written that info before. Maybe it's not the duty of the driver but he gave no help with putting the luggage in the car. And car was a bit smelly. So I wasn't actually satisfied.