To be honest, the first car we confirmed through Allstate was great! Today, the driver was rude even though he was in the wrong location (accused us of entering the address wrong). In addition, your site is very confusing. I add my information as the "person making the reservation" and my boss as the "person traveling" yet they only have my details and call me nor have her name or contact details. How is this possible and why then do you have two separate fields?? At first I thought it was great bc I like to have my number as a backup in case my boss doesnt answer but it seems like her details go unacknowledged so why bother putting them in in the first place- if we use Allstate again, I will just put her contact in both I suppose ???