I made a reservation for a car to pick us up at our hotel and get to the airport. Given my previous experience (our airport pickup was great and arrived before our flight did), I was expecting them to be a few minutes early. When the car still hadn't arrived a few minutes after our prearranged time, I called and was told that not only had a car not yet been dispatched but it would probably be another 30 min. If I had been late, they would have charged for each minute of waiting time but All State didn't even have the courtesy to call me prior to my reservation time to let me know they wouldn't be able to meet their commitment.