I ordered a car to be on location at 6:00pm. I called Allstate at 6:05 and was told that the driver got stuck in traffic and that he would be 15 minutes. At 6:31, I received a voicemail saying that the driver would be another 15 minutes. I finally got a call at 7:22 from the driver saying he had finally arrived. This service is completely unacceptable. When I booked the car the day before, I called the company to confirm that the car would be there on time to ensure that this wouldn't happen. The passenger, an 83 year old woman, ended up having to take a cab after waiting on the street for over 45 minutes. I expect a full refund for this incredibly disappointing lack of service.