We were met at the airport just as we had arranged. The driver knew my name had my information. He never confirmed the destination with me. I assumed he knew where he was to take us, after all he had my name and confirmation info. I have only been to NYC a couple of times. I had no idea of the highways, tunnels, bridges. But, we had been in the car a while and when he went through a really long tunnel I thought something was wrong. He was to take us to Brooklyn. We came out of the tunnel in the heart of Manhattan. I asked him why we were there. He said he was taking us to the hotel. He had the wrong drop off information. We spent hours in that car. He was not happy, we were not happy. He wanted to know why I didn't correct him. I don't know NY! I had no idea where we were going. He was nice, the car was clean. But to spend all that time going to the wrong place in rush hour traffic was insane. I showed him my paper work with the correct address on it. He was very quiet for the next hour. My credit card had better not be charged for the additional trip.