Ordered an SUV (Cadillac Escalade was pictured online) to take us to the Brooklyn docks to board the Queen Mary II for our trip to the UK. Instead of a professionally dressed Driver in an SUV, I was picked up by scruffy dressed guy in a very dirty Ford Flex! I had 6 suitcases which had to be wheeled from the Hotel entrance to the car, the driver stood and watched while i struggled to get them all to his vehicle... He had to move all kinds of junk around in the rear of the Flex to be able to squeeze our suitcases in, not to mention the rear of the car was also filthy. $58 to drive 8 mins. in this piece junk, NOT WHAT I PAID FOR... A terrible start to a wonderful trip. Do not advertise a Cadillac and send a 'Flex'! This is very illegal...