Our ride was so disappointing That it does not even deserve the minimum of 1 star. After a delay of our luggage at the Airport due to the weather conditions are we ”Welcomed” to a so called ”VIP” car That couldnt be in a worse condition, so old and dirty. If it had been cleaned in the last year both on the inside and outside would probably be a joke. Looked like dry vomit in the frontseat. Usch!!! It was also too small for what we purchased, because the requirement for the VIP car was that it would fit 4 people and 4 normal size luggages. However, the driver had a huge car wheel in his trunk so we had to squeeze into the car with a luggage in the backseat ending Up sitting horrible bad the whole ride. We Have pictures provning this!!! On top of this bad experience, Did the driver turn of the air in the car which made all the windows foggy and impossible to look through. Lastly, couldnt the driver even find the right address. Im so disappointed, That I cant find words... I ordered your service because of recommendations and a VIP car since we are in NY for Birthday Celebrations and this is How it starts. I Have seriously never had such bad experience anywhere else in the world. I wish to be contacted by your company and be compensated for this extremely poor service of yours! This was absolutely unacceptable!