We received a text stating the car was outside (before the time requested) we collected our cases and went outside at approximately 12.45 (15 minutes before our requested time) we both looked in the passenger pick up area and the car was not there, I texted the number from the text asking where are you? We both looked and walked up the line of cars again - no car there. Around 1.15 my wife tried again, the driver said he had tried to phone me, I checked my phone and showed a missed call from 3 minutes before! We were very disappointed when the driver asked for my credit card and added on $14 waiting time when he was not waiting in the marked passenger area at all?