Whilst initially we were impressed at the price and package on offer for the Paris Roubaix Sportive, it's when Coronavirus hit and the event was cancelled that things started to go south. Initially, they e-mailed customers offering to either defer their entry when a new date was announced, or provide a cancellation confirmation so individuals could claim through their own insurance. Sounds sensible, until you realise they're a Package Holiday provider and have legal obligations. Further, their own T&Cs state quite clearly what happens when a trip is cancelled by them. Having contacted them about this, initially they refused to budge and it was only after much to-ing and fro-ing that they relented to provide a refund; minus our initial deposit. Again, this sounds fairly reasonable until you read their own T&Cs which state a full refund is given in the event of cancellation. This is all a real shame, as initially they looked like a great little company and were competitively priced, but I'd pay the extra next time and go with a larger company who know what their obligations are and are happy to look after their customers in the good times and the bad. Disappointed.
4 years ago
All Things Ride has a
4.8
average rating
from
33
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.