Just been thoroughly ripped off by this company. I thought I was calling a local locksmith "Mortlake Locksmiths", but I later found out (from the invoice) that I was doing business with "alltimelocksmiths" who have set up fake websites / and business names all over London to pose as local businesses. Just paid £400 for a call out during normal weekday working hours. The guy tried to charge me £180 to replace part of an ERA high security night latch lock, the whole thing which can be bought for £45 online. I showed him this and he made up some nonsense about the online product not having a warranty or being british standard (which is course it did, but I knew nothing about locks at the time). He then agreed to replace the cylinder only for £89 only. I later found out that a replacement era cylinder can be bought for £20 online. After reducing the price of the lock, he added an extra £59 for the labour to install the new cylinder (which took him 5 minutes), and which we never agreed to up front. I reluctantly paid due to my naivety and being locked out of my house on a freezing winter day. But after researching the (actual) company name on the invoice and seeing the reviews on this site, I see many people have found themselves in exactly the same situation. The guy did show up quickly, and was able to drill out the high security lock, which I would have been more than happy to pay for, but the trickery over the inflated replacement lock prices, and hidden labour fee added at the end left me feeling completely conned and ripped off. Avoid at all costs.