Took almost 2 weeks to get an email to say the item was shipped but did not send tracking number, after at least another week and several attempts at contacting we were told that the item had been delivered to our address, less than 24 hours after placing the order and going from Victoria to Sydney, we told them that it had not arrived, we were sent a tracking number and screen shot to show it had been delivered, the tracking number did not exist or ever existing and instead of showing that it was delivered it only said dispatched. We were finally given the option of them sending another parcel or refund, of course we took the refund. A complete waste of time and did not appreciate being lied to, if I could give less than 1 star I would