I bought a Hape grand piano for my kids. When I unbox the piano, I found several scratches and dents over the body of the piano. Among them, the one on the edge of piano cap is the severest. White painting on the surface is gone, the raw wood inside was exposed which I thought highly influence the appearance of the piano. I really can't bear this problem. I wrote email, massage, call customer service and sent pictures. No one comes up to solve my problem. It was a terrible purchase that I 've ever met. Just for your reference if you want a good after-sale service, all4kids is absolutely not the best choice.