Returned a £281 order on the returns label provided by All Beauty, and after 3 months of "investigation" through which I had to chase 5 times to get any kind of update I was asked to provide a postage receipt to provide proof of postage. I managed to dig out the postage receipt showing the exact tracking number from the label they provided, as well as the fact the tracking clearly shows I dispatched it, but All Beauty have said there is some "discrepancy" that they cannot disclose to me in the receipt? How convenient. I have checked the postage receipt against the label, and I see absolutely no detail that doesn't match up and funnily enough they won't tell me what it is? They now simply refuse to engage and will not refund.
Absolutely disgusting tactics by this company. You follow their returns process to the dot, use the return label they provided, the tracking shows you've dispatched it and you EVEN HOLD THE RECEIPT months later after they've intentionally longed you out, and they simply refuse to refund. DO NOT BUY FROM THIS COMPANY. AWFUL SERVICE.
4 months ago
allbeauty has a
4.6
average rating
from
3,175
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