I hope my opinion does matter, here is the feed back on the Luton I hired on the 12th Nov 2020. In summary the worst van I have ever hired ! Even your employee said when I complained to her when I returned it “It’s had a life that van and probably needs throwing away” So what was wrong with the van ? It was absolutely filthy inside and out including being covered in soil in the back that I had to sweep out first. See the attached photos. The left hand indicator has a bulb out. No washer fluid No indicator on top of the gearstick, not very convenient when the first time I had to reverse was when a dust cart was coming the other way ! See photo The gearbox is very stiff and the only way to change down quickly was to double de-clutch. The tail lift is wired the wrong way round, lower is raise and raise is lower. The overall height sign was missing. All in all a very poor experience