Despite the website and a sign inside the shop, when I went to leave with my hire van I was told I can’t leave my car there. I asked where I could park and got told “round the corner somewhere”. This is Chelmsford branch. Then, the Ford Transit (2019) was good but the air con didn’t work and we were stuck in horrendous traffic on the M25 for nine hours in the blistering heat on June 1st 2021. In addition, the inside of the windscreen was so utterly filthy I was shocked - you’d expect better cleaning in between rentals in a pandemic!!!! I could hardly see out of the front window. Dangerous. Finally, I was disappointed that nobody explained how the stereo could be connected to Bluetooth sat navs. In fact there was no explanation about anything at all. First stop for fuel and I didn’t know how to open the fuel cap. All in all very disappointing. I would add pics buts it’s not letting me!!????