Firstly we was charged well over the quoted price, when we then collected the vehicle they advised of additional extra charges, despite asking over the phone several times was the quote inclusive of everything! Secondly the mini bus had the most disgusting smell and wasn’t that clean despite the current circumstances of being in a ‘pandemic’ you’d think it would of been a lot cleaner. Thirdly when we returned the vehicle we apologised for being late (2 hours, due to living over an hour away from Brentwood) and the keys we’re given back to the girl on reception (very rude and appalling customer service). A few days later money was then taken from my account without any notification from the company. Myself and my friend both called up 3 times between us and left a message to be told someone will get back to us and advise what the additional charge was.. of course it was only on the 4th phone call that someone got back to us and advised they had charged this due to being late, but did not think to mention this when we actually returned the vehicle. After speaking with the lady from the Brentwood site and her awful attitude I would never book with this company again. It is beyond me how you can work in customer service and be that level of rude. Definitely use this company as a last resort!