We have always used Allied for van hire and as much as the vans are a little dirty and could do with a clean the service and value for money has always been really good so we decided to try them for car hire, NEVER again! We booked a vehicle for my daughter based on what she was told over the telephone was available and received email confirmation including reg number of a 2008 Peugeot '21 plate vehicle. On the day when my daughter went to collect she was told the previous booking had been extended and the vehicle was no longer available, we was palmed off with a tatty Astra that had a problem with the locking system, the dash was showing a problem with the wheels/tyres and generally the vehicle needed some serious TLC (dents/scratches in nearly every panel). When complaining and asking to speak to a manager the staff were far from helpful. When we asked why they extended a booking if they knew the vehicle was booked out to a different customer the gentleman said there is no guarantee of what vehicle you will get on the day. If you book a new 2021 plate vehicle and then end up being given a tatty Astra that is not acceptable in my view. I would seriously think twice about using Allied for car hire and we definitely WILL NOT be using them again.