I booked a car for collection on Sunday (June 19th), you are told to collect from the Brentwood office between 9-9.30 a.m. Nobody turned-up until 11.10 a.m., and then only because one of the customer's wives had done a lot of detective work on the phone to contact the only, the main office numbers got nowhere. The owner and his assistant arrived without a word of explanation or apology, and when I deigned to query what happened I was told I had a 'bad attitude' because I was unhappy with the 'service'. A mickey mouse company where the owner seems to think you should be grateful he bothered to show up. Avoid.