I ordered the replacement part (a solenoid for my ride on mower) at 10:42am on 3rd August on the basis that the advertised "dispatches within 24 hours" would enable me to get the part fitted by an engineer servicing my mower the following Tuesday (9th). The next day (4th) at 4.49pm an automated email advised the order was "processing". When I tried to call on several occasions, no one was there to answer my call. I emailed, but had no response until I had an automated email advising dispatch was being made on Wed 10th at 4.45pm. The part eventually arrived over a week after my order was place on Thursday 11th August so completely out of line with the company's marketing spiel and pretty poor service all round as there was no one able to speak to me at any point. I would recommend other potential customers try and speak before ordering or look elsewhere.