What a terrible experience and waste of time Where do I start... I ring this so called specialist about some bumper wiring looms and tow hook for my Mercedes. I insisted they have to be compatible with my car that has the optional radar WHICH THEY CONFIRMED THEY HAVE IN STOCK AND IT'S EXACTLY WHAT I NEED, TESTED AND FULLY WORKING. After being told the delivery will cost a whopping £80(eighty pounds sterling) I decided to go there myself and collect. So drove 1h30m. Glad I did because the wiring loom DID NOT INCLUDE the leads for radar and the tow hook was in fact DEFECTIVE. They asked me to wait there as they will check if there is another tow hook available from another car. So I agreed. 3(three) hours later they finally came back to me confirming that they DO NOT HAVE ONE. Again. As goodwill gesture they offered free delivery for my parts as they will be getting new stock available very soon. I accepted the kind offer and went home disappointed. Anyway, called back a week later for updates, then another week after that, then another week after that and I lost my patience. The 4th week I call without introducing myself and ask for the tow hook. To my surprise they now had one in stock and confirmed the fitment ONCE AGAIN. So I tell them who I am again so I can benefit of my free delivery. Been told to wait another couple minutes on the line to double check. Then MAGIC HAPPENED, when they realised I'm the same guy from before THE PART WAS NOT COMPATIBLE ANYMORE. How can you call yourself a specialist when you have no idea what you're doing and waste my time?!