Non-existent customer service! It is impossible to phone these people and it’s not due to Covid. If you want to buy something you can call but if you have a problem or need help, forget it! You have to “Raise a ticket” and you are told you must wait 1-3 days for a response, excluding weekends. When I finally got a response it was totally unhelpful. So then you send another email, and wait! And I’m still waiting. My equipment is under warranty and the UV Ballast has failed. In a desperate attempt to get this sorted I ordered a replacement part at my own cost and paid £6 for an early delivery, 11th June. No delivery and now the part shows out of stock until 12th July. But of course they’ve taken my money. Now I have a green pond, no help from All Pond Solutions, I’ve paid another £29 for nothing. DO NOT USE THIS COMPANY!