I had a good experience with my company's first order of golf shirts from AllStar Logo. No issues - I was able to order online. Then we ordered 15 backpacks with embroidery. We requested and it was confirmed by AllStar Logo that the bags would have two logos on them. The backpacks arrived and only had one logo, which was smaller than initially communicated by AllStar. I called to inquire about the missing logo. I was transferred twice before I got to someone who could help and had to repeat the issue multiple times since no communication was relayed between the people I spoke with. When I finally spoke with someone, he told me there was no way they could embroider the logo where requested, which I understood once I saw the bag in person. However, no communication was sent prior to them processing the order. Also, no apology was given. They did say they would refund the set up charge of the second logo. They did not address the issue of one logo being smaller than initially communicated. Also, I ordered 15 bags and am still waiting for the other 7 to arrive. I called to try and get tracking, but the only person who could help was out to lunch, so I had to leave a voicemail. I will not be doing business with this company again.