The automated email when subscribing to receive the 10% discount code for my first order didn't work. My order sat in the cart while waiting for a response (email, a follow-up email and a phone call to an answering machine) requesting the code. I finally had a response and got to place my order on Thur 27/10 & it wasn't processed until 4/11 over a week later. I'm not sure why you would you send a request for a review about my experience when I still haven't received my order. Aust Post app says between 7/11 - 9/11. Perhaps wait until after the customer receives their order before asking for a review about Almo Milk?