I ordered two sizes of the same pair of walking boots, to be delivered to the UK. They we're shipped promptly. I emailed them for an update on shipping and they replied the same day with an ETA. I kept one size and returned the other. The returns process was simple and easy. They provided me with an update on the return unprompted by me, along the lines that it had been received to UK warehouse and the refund was being processed, and they are now arranging shipment back to their warehouse in Europe. UK leaving the EU has made international shipments more complicated and I was slightly worried about the impact of this when ordering something from the EU, but it's been really easy, and Alpinetrek have been proactively updating me. The walking boots and their customer service have both been fantastic. 100% recommend them.