I was slightly nervous having read some of these reviews, however my purchase of an F-Stop Tilopa camera rucksack and ICU arrived ok and just about within the estimated timescale. It was well packaged and Hermes did ok, although Hermes are usually pretty reliable in my area - that all depends upon your local delivery guy - mine is pretty good. Have to say, overall good price and delivery timescale just about met. Perhaps a little slow ( a few days) dispatching but as it arrived overall to time, seems fair enough. Also, they don’t hide the fact that they are in Germany (if you look) so why complain - just understand where you are buying from. I buy all the time from across EU despite brexit and generally no problems