BEWARE – Alpine Trek denied that the item was returned and refused a refund I returned walking boots worth £204 to Alpine Trek’s UK hub and received proof of delivery from Royal Mail. But Alpine Trek refused to refund me (claiming, after weeks of blaming Brexit paper work, that they hadn’t received them - despite my sending them proof). They then claimed they needed proof of postage, not of delivery. Given that proven delivery could not happen without my posting, I had innocently binned the post office postage receipt. I doubt it would have made any difference though. I complained (no response) and wrote to both their CEOs (no response). This suggests that the rot starts at the top. I see from other reviews (I wish I’d read them first!) that this has happened to many others. Is this fraud, or just poor systems combined with a total lack of customer care? I don’t know – but either way, avoid. Note also that using their return label means that Alpine Trek, not you, are Royal Mail’s customer – so you have no right to ask for compensation. Only Alpine Trek can – and, surprise surprise, they are not interested in doing so. Buy elsewhere.