Andrew - appalling customer service agent Recently ordered from alpinetrek, would advise against. Order was delayed, I needed by the 7th of the month, no response from courier, so I informed Andrew that if not here by the 7th I would need to return . He responded stating that delivery would happen that day by 7pm (5th). Great! No. Andrew then decided to recall the order when it was 3 hours from my location stating I wanted a refund?! When I have called Andrew directly, I was met with appealing customer service, a belligerent attitude who couldn't care less about his position or my issue. Main word choic in response to any questions was Mmmkay. Now I've been advised I'll have to wait for a refund until they receive the item back. Complete farce. Appalling customer service, not once was an apology made. Would not use company in future.