I placed an order with AlpineTrek on December 14, 2024. I have not received my order because the courier, Evri, has lost it. I'm extremely disappointed that it didn't arrive in time for Christmas as I ordered in plenty of time. Evri have failed to deliver my parcel and have now admitted that they have lost my parcel and told me to contact Alpine Trek. I've been sending emails to AlpineTrek since 31st December and have received no response. I'm very worried that I won't get my refund. I'm extremely disappointed that the customer service for AlpineTrek is so poor. Avoid this company!