A candle I ordered from Amara arrived broken, I sent some pics in and an explanation and had such a speedy, helpful and positive response from Daisy. Unlike some other companies who would question you further or request you send the item back before receiving a new one, Daisy arranged for an immediate replacement which reached me the next day. I was so surprised and delighted by both the efficiency and speed of the service. I will definitely recommend Amara and would certainly shop with them again safe in the knowledge that they would be happy to help me with any problems. Thank you again Amara and Daisy!