I ordered a bathroom soap dispenser which was reduced from £39 to £11. It arrived with the top lose and not secure. I thought Amara would either replace it or refund my money, but oh no, they contacted me to ask for confirmation that I was the account holder. Yes, I am, a couple of days lapsed, then I was asked to photo/video the faulty item. At 75 years old I am of the generation who finds this task doesn't come easy and I don't like to bother anyone to help with such an inexpensive sale item. The soap dispenser is NOW on sale at £4. I will not buy from greedy Amara again.