VERY PLEASED. I needed to replace some pieces to a dishware set I already own and found it nearly impossible to find (being discontinued?). Excited to finally find exactly what I need thru Amara (& NOWHERE else). Placed the order and started tracking my package. I then saw such bad reviews that I wondered if I misplaced my trust! My package was delivered in just a few days (from the UK to my home in southern US) in excellent condition with generous wrapping and a nice quality, personalized thank-you card and packing/order info. My dishes were meticulously wrapped in FOUR types of protective wrap. The order was accurate and in perfect condition. I would order from Amara again, and recommend them to others. I was not asked to give this review, nor am I receiving anything by doing so. I’m actually a tad upset over such negative reviews (saying “AVOID”, bad business, etc) because, had I read them PRIOR to placing my order, I may have been too discouraged to do so. Seems like some may have crossed with a fraudulent imposter, caught customer svc in a bad scenario, or while they were still working out some kinks. I also know they do not themselves MANUFACTURE all these items and cannot know if there are some defects in a few. I hope they continue to grow and improve, but as for MY experience, I must say how pleasantly impressed (& grateful) I am.