Thank God I never went through with buying a generator from this company! I have made repeated calls (6 times)for simple questions to be answered, only to have nobody call back. There have been notes on my phone number saying “Urgent” and “customer not happy with experience” and get complete silence. Customer Service is atrocious and I can’t imagine if I had a problem with a generator I bought the frustration I would feel. I finally drove to their San Diego “warehouse” and is just a PO Box. This is a scam and should be avoided at all costs. If I could give less that one star, I would.