I purchased a cell phone worth more than €700 and received a wall mount for brooms at home. I contacted Amazon to admit the error and instead of collecting the item, which they sent in error, and upon collection, delivering the correct item, they did not... They were going to collect this item and after receiving it it would take between 14 and 30 days to refund me. A week after the collection was not carried out, I contacted Amazon again with displeasure and they gave me a label to deliver the product to a collection point. Up to 30 days for a refund plus the 7 days that pass without the carrier collecting it are then 5 weeks without my money and without the correct item. Anyway! The worst of all is that on the day I deliver the product to the collection point, Amazon decides to block my account for having "violated the conditions". I have no way of seeing the status of my return and refund because they blocked my account on that very day. Amazon sends the wrong item of much lower value, doesn't exchange it immediately (it keeps my money for at least 5 weeks for its benefit) and even blocks my account. Nice way to admit a mistake! The blocked account, for which I have already questioned the reason, always has a vague answer without indicating anything. Everything leads me to believe that Amazon wants to keep my money because they block it for no apparent reason, they don't explain why exactly on the day I deliver the item to the return point and they still haven't given me my money as I've been without it for 12 days. But this is just the beginning, because if they give it back to me (a big IF) it will be another 30 days of waiting. I would like to take this opportunity to tell Amazon to reduce the number of support employees because the responses are all the same, already predefined. You can place a Bot and the result of the service will be exactly the same. I've wondered if they read the customer's email or just read the subject of the email.