If there were a zero, I would give it a zero. DO NOT use this company--it is a scam. They promised the project would be done in a month, and it's now going on for four months. The book was supposed to be timely, but it's not anymore. After finally asking for my money back, they got the illustrations done and built a website and a Facebook page that I had no access to. Every time I spoke with them, they'd say we're on it, or they'd make it a priority--but they didn't. The edits were a few commas. The illustrations took forever, and the quality was not great; they had me purchase things I didn't need, consistently asked for more money, and I spent thousands of dollars now with nothing to show for it. I apparently bought a trademark and copyright but never saw the trademark. They also told me I needed to send it to the Library of Congress number (which you don't need). I only saw the copyright a few weeks ago when I demanded to see it. When I expressed my concerns every few weeks, they would tell me, 'Don't worry about it.' When I asked for my money back, I was told no--that they had put in the work. They actually worked for the illustrations and the 'editing', which absorbed the original price. I did not ask for that money back. I asked for all the other money I paid for the marketing and trademark I didn't need and the web hosting (which I didn't have access to). I wish I canceled with them sooner. I used a pen name, and my name was on the copyright in the book. They are clueless. The quality is terrible, and I asked for my money back, too, but they said no. DO NOT USE THIS COMPANY! Such a shame.