There were so many things that went wrong starting with the editing process and let's not talk about the formatting. That was a disaster. When I asked for my money back they said it was to late. Even though the contract says, "100% Money back guarantee (in case the work delivered is not as per Client's guidelines and requirements). But The line line above says,"Refunds & cancellations are subject to terms and conditions approved and published on our website." I'm not even done. They tried to turn my 453 page manuscript into a 732 page paperback. Once formatted all of my paragraphs had no spaces between the lines and most of my subtitles were no longer italic. They put line spaces everywhere. My subtitles then became one word sentences. That was the second try at formatting. They do not edit for content or plot. Also, they kept blaming me for the many errors. Very poor service and no refund due to the contract that you sign being misleading.