Ordered a raincoat yesterday morning, paid the next day delivery, and received an email today that there is a delay with Hermes of 24 hours. We are going to an outdoor event tomorrow and paid for next day as forecast is for heavy rain, called AW, explained to woman on other end and she offered to refund my next day delivery charge straight away (seems to be a regular occupancy??), I asked if they could call Hermes and see if it was with the courier as we could possibly collect (surely they have a contact number for their delivery company??), held for a few mins and then just came back and asked for neighbours address and name to get it delivered too, no mention that she couldn't call Hermes, there is nothing she can do etc. Won't be ordering from AW again - Anne