Think they're trying to scam people into paying again, phoned my 78 year old mother telling her that the payment she made at bank on the 15/04 isn't on system so treating her as if she's not paid. Woman on phone wouldn't listen, despite us reading the slip when it was paid, how much was paid. Accounts numbers matching where at first they suggested it wasn't the right account. Seems like it's happened to others as well. Not getting another payment until statement comes in, either they're lying about not receiving payment or banks aren't sending them. If the latter is the case, they can take it up with the bank.